Duty Manager
$540,000–$660,000 year
RemoteUnited States or India
United States or IndiaRemoteFull Time$540,000–$660,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Manage the front office team and lead by example to ensure all aspects of the guest journey are delivered to the highest level. Host the show while managing budgets, inventory, and staff scheduling to maintain smooth workflow in a fast-paced environment. Handle guest complaints with a professional demeanor and resolve issues that arise at the front desk. Train and develop front desk staff while supporting reservation management and guest billing procedures.
Required Qualifications
- Experience of driving guest satisfaction and handling complaints with a professional demeanor
- Clear and effective verbal and written communication with guests, staff, and other departments
- Exposure to supervising and motivating a team of front desk staff
- Ability to multi-task and prioritize work in a fast-paced environment
- Identifying and resolving issues that arise at the front desk
- Exposure to supporting the scheduling staff and managing workflow
- Experience of training and development of front desk staff
- Understanding of check-in/check-out procedures, reservation management, and guest billing
- Flexibility to handle unexpected situations and changing priorities
Desired Qualifications
- unmatched level of dedication
- a focus on delivering exceptional service
- a genuine passion for creating positive guest experiences
- exposure to supervising and motivating a team of front desk staff
- Experience of driving guest satisfaction and handling complaints with a professional demeanor
- Clear and effective verbal and written communication with guests, staff, and other departments
- Leadership abilities
- Organizational skills
- Problem-solving skills
- Time management
- Staff training
- Knowledge of front desk operations
- Adaptability
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