Duty Manager
On-siteMelbourne, Victoria, Australia
Job Summary
Coordinate shift tasks and delegate with clarity, ensuring seamless check-in/check-out experiences using guest names and personal touches. Lead daily briefings to share hotel happenings, including VIPs, group movements, and feedback. Confidently promote rooms, rates, and services while handling reservations and guest requests with efficiency. Deliver exceptional guest experiences by resolving concerns empathetically and fulfilling special requests. Maintain operational accuracy through system updates, financial reporting, auditing, and adherence to credit procedures. Ensure high presentation standards across the lobby, front desk, and F&B outlets by auditing daily activity. Support team coordination, roster creation, recruitment, and performance reviews.
Required Qualifications
- Full time employment availability
- Leadership skills to inspire initiative, collaboration, and continuous improvement
- Detail-oriented operational capabilities
- Understanding of hospitality as both an art and a science
- Ability to lead with warmth, precision, and a people-first approach
- Capability to coordinate shift tasks and delegate with clarity and care
- Skill to ensure seamless check-in/check-out experiences using guest names and personal touches
- Ability to lead daily briefings to share hotel happenings including VIPs, group movements, feedback, and more
- Confidence to promote rooms, rates, and services while handling reservations and guest requests with pride, friendliness, and efficiency
- Capability to deliver exceptional guest experiences by resolving concerns empathetically and ensuring all special requests are fulfilled
- Ability to maintain operational accuracy including system updates, financial reporting, auditing, and adherence to credit/account procedures
- Skill to support team and shift coordination ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews
- Capability to ensure high presentation standards across the lobby, front desk, and F&B outlets
- Ability to audit daily activity across Front Office and F&B operations
- Skill to support roster creation, recruitment, performance reviews, and team development
- Natural host demeanor with a passion for people and place
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