Duty Manager
On-siteDhahran, Eastern Province, Saudi Arabia
Job Summary
Oversee all hotel operations during assigned shifts, supervising front desk, housekeeping, food and beverage, and maintenance departments. Ensure exceptional guest satisfaction by responding promptly to requests, complaints, and emergencies while managing staffing levels and delegating tasks strategically. Monitor adherence to policies, health and safety regulations, and quality standards through regular inspections of guest rooms and facilities. Handle conflict resolution and problem-solving assertively, liaise with departments for seamless coordination, and prepare comprehensive shift reports documenting incidents and performance metrics. Support management with training, scheduling, and financial control measures including cash handling and inventory management. Respond decisively to operational challenges and analyze data to identify improvement opportunities.
Required Qualifications
- Proven experience in hotel management, hospitality operations, or a related supervisory role
- Strong leadership and interpersonal skills with the ability to inspire and motivate diverse teams
- Excellent customer service and communication abilities, both written and verbal
- Demonstrated ability to remain calm, decisive, and resilient under pressure
- Strong organizational and time management skills with meticulous attention to detail
- Proficiency in problem-solving and conflict resolution
- Experience with shift management, scheduling, and staff coordination
- Solid understanding of financial control, cash handling, and inventory management
- Knowledge of health and safety regulations and compliance requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field, OR equivalent professional experience in hotel operations management
- Flexibility to work various shifts, including nights, weekends, and holidays
- Ability to work collaboratively in a fast-paced, dynamic environment
- Strong analytical skills and attention to operational metrics
- Commitment to inclusive practices and supporting team development
- Professional demeanor with transparent and ethical decision-making approach
Desired Qualifications
- Proficiency in hotel management software and property management systems (preferred)
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