Duty Manager
On-site · Melbourne, Victoria, Australia
Job Summary
Duty Manager to lead the Front Office team at Mantra on Russell in Melbourne, coordinating day-to-day hotel operations, mentoring Front Office staff, handling guest inquiries/feedback, assisting with roster planning, and delivering authentic guest experiences. Requires proven Front Office leadership experience, familiarity with reservation/property management systems, excellent communication, and ability to manage a flexible schedule including nights and weekends. Accor benefits include staff discounts, loyalty program opportunities, training platforms, and career development resources.
Required Qualifications
- Experience in Hotel Front Office Operations with leadership roles (Team Leader or Supervisor)
- Proficiency with reservation and property management systems
- Strong written and spoken communication skills
- Ability to multitask and perform under pressure
- Flexible rotating schedule including nights, weekends, and public holidays
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