Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteAsenovgrad, Plovdiv, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat, assisting with bookings, itinerary changes, and general inquiries. Resolve issues efficiently while documenting interactions and collaborating with internal teams to ensure prompt resolution. Maintain high customer satisfaction by handling complaints professionally and escalating complex cases when necessary. Stay informed about company products, destinations, and travel policies to deliver accurate service. Meet individual and team performance targets related to service quality and response times. Fluency in Dutch and English is required, along with proficiency in customer support tools and the ability to work rotating schedules.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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