Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteRuse, Ruse, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat by assisting with bookings, itinerary changes, and resolving travel-related concerns. Accurately document interactions within company systems while collaborating with internal teams to ensure prompt resolution of requests. Handle customer complaints professionally and escalate complex cases as necessary, meeting individual and team performance targets for service quality and response times. Maintain fluency in Dutch and English while staying informed about company products, services, destinations, and travel policies. Work Monday to Friday between 09:00 and 19:00 in a fast-paced environment, managing multiple tasks simultaneously with a rotating shift schedule.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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