Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteVratsa, Vratsa, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat channels, assisting with bookings, itinerary changes, and cancellations. Resolve inquiries and complaints efficiently while accurately documenting interactions in company systems. Collaborate with internal teams to ensure prompt resolution and maintain high service quality targets. Handle complex cases by escalating when necessary and stay informed on travel policies and destinations. Work rotating shifts Monday through Friday from 09:00 to 19:00, requiring fluency in Dutch and English. Join a dynamic, multicultural environment with a relocation package available for eligible candidates.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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