Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteYambol, Yambol, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat by assisting with bookings, itinerary changes, and inquiries. Resolve issues efficiently while documenting interactions and collaborating with internal teams to ensure prompt resolution. Maintain high service quality and response times by meeting individual and team performance targets. Stay informed on company products, destinations, and policies to handle complaints professionally and escalate complex cases when necessary. Fluency in Dutch and English is required, along with proficiency in customer support tools and the ability to manage rotating schedules. Join a dynamic, international travel company offering relocation support, health insurance, and performance incentives.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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