Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-sitePlovdiv, Plovdiv, Bulgaria
Job Summary
Deliver exceptional customer service via phone, email, and chat by assisting travelers with bookings, itinerary changes, cancellations, and general inquiries. Resolve issues efficiently while maintaining high satisfaction levels, accurately documenting interactions within company systems, and collaborating with internal teams for complex case escalations. Stay informed on products, destinations, and policies to meet individual and team performance targets regarding service quality and response times. Fluency in Dutch and English (B1/B2) is required alongside strong problem-solving skills and proficiency with customer support tools. The role operates Monday through Friday from 09:00 to 19:00 on a shift-based schedule with rotating hours. Candidates must be flexible and reliable to manage multiple tasks in a fast-paced environment.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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