Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteVarna, Varna, Bulgaria
Job Summary
Provide professional support to customers via phone, email, chat, and other channels by assisting with travel bookings, itinerary changes, cancellations, and general inquiries. Resolve issues efficiently while documenting interactions and collaborating with internal teams to ensure prompt resolution. Stay informed about company products, destinations, and policies to handle complaints professionally and escalate complex cases when necessary. Meet individual and team performance targets related to service quality and response times. Fluency in Dutch and English (B1/B2) and proficiency with customer support tools are required. Flexible and reliable with the ability to work rotating Monday to Friday schedules between 09:00-19:00.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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