Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-siteBurgas, Burgas, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat channels by assisting with bookings, itinerary changes, and resolving inquiries while maintaining high satisfaction levels. Accurately document all interactions within company systems and collaborate with internal teams to ensure prompt resolution of requests. Handle complaints professionally, escalating complex cases as necessary, while staying informed on products, services, destinations, and travel policies. Meet individual and team performance targets regarding service quality and response times. Fluency in Dutch and English (B1/B2) and proficiency with customer support tools are required. Flexible and reliable with the ability to work rotating schedules Monday through Friday between 09:00 and 19:00. Join a dynamic, international, and multicultural work environment offering comprehensive health and dental insurance, transportation allowances, and career development opportunities.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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