Dutch Travel Advisor Sofia, Bulgaria (with Relocation Package)
$2,454,204–$2,454,204 year
On-sitePazardzhik, Pazardzhik, Bulgaria
Job Summary
Provide professional support to customers via phone, email, and chat while assisting with bookings, itinerary changes, and cancellations. Resolve issues efficiently, document interactions in company systems, and collaborate with internal teams to ensure prompt resolution. Handle complaints professionally, escalating complex cases when necessary, while meeting performance targets for service quality and response times. Maintain fluency in Dutch and English within a fast-paced environment, adhering to Monday-to-Friday shift-based hours. Join a dynamic, multicultural international team offering comprehensive health insurance, relocation support, and career growth opportunities.
Required Qualifications
- Fluency in Dutch and English (minimum B1/B2 level)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with computer systems and customer support tools
- Flexible and reliable with the ability to work rotating schedules
Desired Qualifications
- Previous experience in customer service, customer care, or the travel industry
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