Dutch-Speaking Service Desk Team Coordinator
Hybrid · Budapest, Budapest, Hungary
Budapest, Budapest, HungaryHybridFull TimeSenior LevelNot SpecifiedTECHEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
TECH
Job Summary
Lead and mentor service desk agents; monitor ticket and call quality, escalations, and SLAs; provide coaching and training; assist in process improvements and knowledge-base updates; handle escalations and contribute to client-facing meetings; require Dutch and English communication, Avaya and ticketing tools, and ITIL knowledge; hybrid work arrangement in Budapest, Hungary.
Required Qualifications
- Experience as a Senior Service Desk Agent or similar role
- Strong English and Dutch communication skills
- Knowledge of Avaya systems and ticketing/logging tools
- Basic ITIL knowledge (certification preferred)
- Good understanding of MS Office, especially Excel
- Customer-focused with a proactive, solution-oriented mindset
- Strong coordination and multitasking abilities
- Comfortable working in a fast-paced, changing environment
- Good stress management and resilience
- Strong analytical, communication, and coaching skills
- Team-oriented with the ability to work independently
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