Dutch-Speaking Customer Support
On-siteRotterdam, South Holland, The Netherlands
Job Summary
Provide professional support to partners regarding bookings, ticketing, and travel services, including modifications, cancellations, and refund requests. Process ticket issuance and service bookings through internal systems while handling group travel inquiries, quotations, and loyalty program requests. Manage name corrections, ticket updates, and special service requests such as medical assistance, investigating and resolving complex booking scenarios like schedule changes. Maintain accurate documentation and follow up on pending cases. Fluency in Dutch (C1) and English (B2) required, with high school diploma or higher education and at least 6 months of customer service experience. Typing speed of 25 wpm with high accuracy.
Required Qualifications
- Fluency in Dutch (C1 level or higher)
- Good command of English (B2 level)
- High school diploma or higher education
- At least 6 months of customer service experience
- Strong written communication skills
- Customer-oriented mindset
- Solid computer skills, including MS Office
- Ability to handle multiple tasks and manage priorities effectively
- Typing speed of at least 25 words per minute with high accuracy
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