Dutch-Speaking Customer Service Specialist
On-siteGent, Flanders, Belgium
Gent, Flanders, BelgiumOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Respond to partner inquiries regarding travel bookings, ticketing, and related services via email and phone. Assist with modifications, cancellations, refund processing, ticket issuance, and service bookings through internal systems. Provide support for group travel requests, manage loyalty program services, and process name corrections and booking updates. Resolve complex cases, including medical assistance and schedule adjustments, while ensuring accurate case tracking and documentation. Fluency in Dutch (C1) and English (B2), plus six months of customer service experience, are required.
Required Qualifications
- Fluency in Dutch (C1 level or higher)
- Good command of English (minimum B2 level)
- Higher education or high school diploma with at least 6 months of customer service experience
- Excellent written communication skills
- Strong attention to detail and problem-solving ability
- Proficiency in MS Office and general computer applications
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously
- Typing speed of at least 25 words per minute with high accuracy
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