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Cross Border TalentsPosted 1 month ago

Dutch speaker customer service in Portugal

On-siteLisbon, Lisbon, Portugal

Full TimeSmall

Job Summary

Provide exceptional customer support via phone, email, and chat in Dutch and English, assisting clients with inquiries regarding orders, deliveries, product information, and account management. Resolve issues efficiently while maintaining a positive tone, identifying customer needs to offer appropriate solutions and ensuring accurate records are maintained in internal systems. Collaborate with team members to improve overall customer satisfaction. This full-time role requires native or near-native Dutch (C1/C2) and strong English (B2+), offering relocation support and paid training within a multicultural environment in Portugal.

Required Qualifications

  • Native or near-native level of Dutch (C1/C2)
  • Good command of English (B2 or higher)
  • Strong communication and problem-solving skills
  • Customer-oriented mindset with attention to detail
  • Basic computer skills and ability to adapt to new systems

Desired Qualifications

  • Previous experience in customer service is a plus

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