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Cross Border TalentsPosted 1 month ago

Dutch English Customer Service Rep.

On-siteLisbon, Lisbon, Portugal

Full TimeSmall

Job Summary

Handle customer inquiries via phone, email, and chat in Dutch and English. Provide accurate and timely support for issue resolution and service-related questions. Escalate complex cases to relevant internal teams and maintain proper documentation of all interactions. Ensure high standards of customer satisfaction within a structured, multicultural team environment based in Lisbon. This role offers a competitive salary package with a performance-based bonus system and includes structured training and onboarding for career development in international customer service operations.

Required Qualifications

  • Dutch and English communication skills
  • Currently based in Lisbon, Portugal
  • Strong communication and problem-solving skills
  • Customer-oriented mindset
  • Ability to work in a structured support environment

Desired Qualifications

  • Previous customer service experience

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