Dutch Customer Care rep - Athens

Act as the primary point of contact for incoming calls and emails regarding truck breakdowns, calmly verifying customer, vehicle, and location details before accurately creating and managing cases within the CRM system. Analyze breakdown situations to efficiently dispatch the appropriate assistance by coordinating with dealers, technicians, or third-party providers while handling diverse inquiries across multiple channels, from product information to service appointments and repair issues. Ensure high levels of customer satisfaction by delivering professional, timely, and empathetic service, utilizing internal tools to document interactions effectively. This 8-month remote contract includes rotating night shifts (00:00–23:00) and a productivity bonus up to 100 EUR monthly; candidates based in Athens follow a hybrid model with occasional on-site visits.