Dutch Customer Care rep - Athens
HybridAmsterdam, North Holland, The Netherlands
Job Summary
Manage incoming calls and emails regarding truck breakdowns, verifying customer and vehicle details while accurately creating cases in the CRM system. Analyze breakdown situations to efficiently dispatch assistance by coordinating with dealers, technicians, or third-party providers. Handle diverse inquiries across multiple channels, from product information to service appointments, ensuring high customer satisfaction through professional and empathetic service. Utilize internal tools to document interactions and resolve issues effectively. This 8-month contract includes productivity bonuses up to 100 EUR monthly, with candidates based in Athens following a hybrid model involving occasional on-site visits.
Required Qualifications
- Native or C1 level proficiency in Dutch
- B2 level proficiency in English
- Previous experience in a call center, mail handling, or roadside assistance
- Familiarity with knowledge systems and information research
- Strong PC knowledge, including MS Office
- A typing speed of at least 25 words per minute with 85% accuracy
- A basic understanding of vehicle roadside assistance procedures
- Monday to Friday schedule with occasional weekend shifts
- Rotating shifts, 00:00-23:00
- Candidates based in Athens will follow a hybrid model including 2 weeks of on-site nesting and occasional client visits, audits, or workshops (4-5 days every 2-3 months)
Desired Qualifications
- While no prior experience is strictly required, previous experience in a call center, mail handling, or roadside assistance is a significant advantage
- Familiarity with knowledge systems and information research will help you excel
- Strong PC knowledge, including MS Office, to efficiently manage tasks
- A typing speed of at least 25 words per minute with 85% accuracy
- A basic understanding of vehicle roadside assistance procedures
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