DuraPlas - Client Relations Specialist
$60–$70,000 year
On-siteAddison, Texas, United States
Job Summary
Serve as the primary point of contact for customers, responding promptly to requests for quotes, orders, changes, cancellations, and product information. Process customer orders accurately by entering data into company systems, verifying credit status, and monitoring open orders from entry through shipment. Partner with production, warehouse, shipping, and accounting teams to resolve issues, expedite deliveries, and draft purchase orders. Identify opportunities to increase order value by recommending complementary products and guiding customers on full box or pallet quantities. Communicate system issues and customer feedback to drive continuous improvements in service and operational efficiency. Work on-site Monday through Friday with an 8-hour day between 7am and 5pm. This role supports a team of six to eight specialists focused on client relationships and inside sales.
Required Qualifications
- 2+ years of customer service experience in a business setting (internships can count toward this requirement)
- Experience with Microsoft Dynamics and/or other ERP Systems and CRM systems
- Experience interfacing with senior leadership and participating in cross-functional teams
- All candidates must be legally authorized to work in the United States
- Must work on site Monday through Friday with an 8-hour workday within the window of 7am-5pm, with some flexibility on the exact hours
Desired Qualifications
- Associate or bachelor's degree in a field related to business, agriculture, supply chain and/or engineering is preferred, but not required
- Bilingual in Spanish is a plus
- Strong business acumen, able to effectively leverage market insights to enhance client satisfaction and drive business growth
- Excellent communication proficiency, fostering clear understanding and positive relationships with clients and colleagues alike
- Able to maintains a steadfast customer/client focus, consistently prioritizing client needs to cultivate enduring partnerships
- Results-driven, able to consistently achieve goals to surpass client expectations and contribute significantly to company success
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