Dual Rate Supervisor/Ticket Writer - Clarksville
On-siteClarksville, Indiana, United States
Job Summary
Conduct wagering transactions by inputting betting information, printing tickets, accepting money, and verifying winning tickets. Greet guests, handle inquiries, and provide excellent service while assisting with kiosk and mobile applications. Maintain and update betting boards, accurately manage bank/cash drawers, and ensure compliance with all wagering, AML, Title 31, and Caesars Entertainment policies. When assigned as a supervisor, lead team members to ensure maximum productivity, resolve disputes in accordance with house rules, and prioritize customer service and development. Work as a member of a team to contribute to a fun, positive sportsbook environment.
Required Qualifications
- Dual-Rates will work as ticket writers some days and supervisors other days
- Dual-Rate Supervisor may not void a wager they wrote as a writer
- Contribute to the smooth running of the sportsbook
- Greet guests, handle guest inquiries, and provide excellent guest service
- Conduct wagering transactions by inputting betting information, printing tickets, accepting money, and giving tickets to customers
- Assist guests with wagering at betting kiosks and/or via mobile/internet applications where appropriate
- Verify winning tickets
- Explain information regarding wagers to guests as needed
- Accurately maintain bank/cash drawer
- Maintain and update betting boards and televisions
- Comply with all wagering and sportsbook policies
- Comply with AML & Title 31 requirements and procedures
- Comply with all Sportsbook and Caesars Entertainment policies and procedures
- Work as a member of a team and get along with co-workers
- Communicate effectively with co-workers, supervisors, and leadership
- Contribute to a fun, positive work environment
- Supervise team to ensure compliance with all wagering policies
- Supervise all personnel in Sportsbook Operations to ensure maximum productivity
- Resolve any disputes in accordance with house rules and in compliance with regulations
- Ensure that customer service and development are a top priority for all personnel
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