DTC Community Specialist, MS NOW
$90,000–$115,000 year
Hybrid · New York City, New York, United States
Job Summary
Community Specialist will oversee daily community engagement strategy across comments, discussions, and member groups to foster a constructive and inclusive environment, independently manage member interactions and moderation workflows, develop and execute programming (prompts, discussions, AMAs, watch events, live engagement), lead real-time engagement during major news events, and collaborate cross-functionally to support editorial, product, and audience goals. The role requires strong independent judgment, ability to interpret and apply guidelines in nuanced situations, and a track record of improving community operations. Requires 3+ years in related fields and will be based in New York, NY with hybrid work arrangement. Salary range: $90,000–$115,000.
Required Qualifications
- 3+ years of progressively responsible experience in community management, audience engagement, moderation strategy, digital media, or related fields
- Demonstrated ability to exercise sound independent judgment and discretion in fast-moving or sensitive situations
- Strong written communication skills with the ability to engage diverse audiences in a thoughtful, professional, and brand-aligned manner
- Experience developing and managing community engagement initiatives, live programming, or operational workflows within a digital or membership-based environment
- Ability to analyze engagement trends, synthesize community feedback, and provide actionable recommendations to cross-functional stakeholders and leadership
- Proven ability to operate independently, manage competing priorities, and adapt in a dynamic, real-time news environment
- Experience interpreting and applying community guidelines, policies, or moderation standards in nuanced situations
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