DSOC Operator
On-siteRichardson, Texas, United States
Job Summary
Monitor Data Security Operations Center (DSOC) systems and data center activities 24/7 to identify and respond to security incidents, reviewing, analyzing, and documenting security events, alarms, and operational alerts. Coordinate incident response activities, escalate issues as necessary, and monitor access control systems, CCTV systems, and other security technologies. Maintain accurate logs, reports, and documentation related to security events and operational activities while ensuring compliance with physical and information security policies and procedures. Conduct routine audits and inspections of security and operational processes, collaborate with data center personnel, security teams, vendors, and management to resolve issues effectively, and provide leadership and guidance to team members during shifts and critical incidents. Assist with training, coaching, and performance monitoring of DSOC staff, support business continuity and disaster recovery efforts, and prepare and distribute daily, weekly, and monthly operational reports.
Required Qualifications
- High school diploma or GED
- Minimum 2-5 years of experience in security operations, data center operations, or a related environment
- Experience working with security monitoring systems, access control platforms, and surveillance technologies
- Strong background in data security, information security, or physical security operations
- Prior supervisory or team lead experience
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently and make sound decisions during critical situations
- Ability to work various shifts, including nights, weekends, and holidays as needed
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Experience creating reports, tracking metrics, and maintaining documentation
- Familiarity with security management software and monitoring platforms
- Understanding of data center operations and security best practices
- Knowledge of access control, CCTV, incident management, and alarm monitoring systems
- Ability to remain seated or stationed at a monitoring console for extended periods
- Ability to occasionally walk throughout the data center facility
- Ability to respond quickly during emergency situations
- Security Guard / Securitas Security/ Longview, Texas / TXDPS License #B01835
Desired Qualifications
- Data center experience
- Experience with incident response and security investigations
- Knowledge of regulatory and compliance requirements related to information security
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