Drug Testing & Occupational Health Coordinator
On-sitePhoenix, Arizona, United States
Job Summary
Coordinate with third-party laboratories and clinics nationwide to obtain and process drug screening, physical exam, and occupational health results. Manage inbound and outbound phone calls with external partners and internal teams to track status. Enter, review, and finalize test results and reports within the electronic tracking system, ensuring accurate data entry and verification of all information. Apply analytical thinking to gather, confirm, and document findings while maintaining discretion with sensitive medical data. Requires high school diploma, strong attention to detail, and proficiency in Microsoft Office Suite. Candidates must handle confidential information with accuracy and discretion, with a preference for those familiar with DOT procedures and medical terminology.
Required Qualifications
- High School Diploma or equivalent
- Strong attention to detail and organizational skills
- Excellent professional verbal & written communication skills with a client/customer focus
- Ability to handle confidential medical information with discretion
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems
- Must be proficient in the English language, both written and verbal
- Ability to lift 15 pounds
- Selected candidates will be required to pass a comprehensive background check and drug screening
Desired Qualifications
- Experience working in drug testing, occupational health, or laboratory environment
- Knowledge of DOT drug testing procedures
- Familiarity with medical terminology
- Prior call center or customer service experience
- Self-motivated with the ability to work independently while also excelling in a team-oriented setting
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