DRP Field Implementation Manager
$105,600–$105,600 year
On-siteDanbury, Connecticut, United States
Job Summary
Oversee all dealer DRP implementations in the assigned region by leading group rollouts and providing high-touch, white-glove support to ensure smooth launches. Manage the implementation pipeline from pre-onboarding through go-live, removing barriers and mitigating risks while maintaining dealer engagement and readiness. Serve as the Channel Field SME on GM's Digital Retail Platform, addressing concerns, navigating conflict, and delivering clear product demonstrations to drive utilization. Partner with field resources to handle non-technical aspects of execution and ensure dealerships meet critical milestone turnaround times.
Required Qualifications
- Background in dealership consulting or automotive retail operations
- Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes
- Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions
- Knowledge of dealership desking or F&I processes
- Quick learner with the ability to stay current on rapidly evolving digital solutions
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments
- Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners
- Exceptional verbal and written communication abilities
- Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience
- Proficient in Microsoft Office applications
- Strong analytical, problem-solving, and decision-making capabilities
- Willingness to travel weekly (up to 60% overall depending on territory)
- The selected candidate must currently reside within the New York or Connecticut territory or be willing to relocate to a city approved by leadership within 60 days of the start date
- The ability to legally operate a motor vehicle on a regular basis
- Successfully complete a Motor Vehicle Report review
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