Driver Support Specialist
$25,000–$35,000 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Provide exceptional first-contact support to GoShare's network of independent drivers by assisting with registration, account management, and answering questions about deliveries, earnings, and company policies. Proactively identify and address potential driver concerns while troubleshooting common app and platform issues to offer clear, concise solutions. Escalate complex issues to the appropriate team for further resolution and stay up-to-date on platform updates and policies to ensure accurate information delivery. Contribute to a positive and collaborative work environment by managing multiple tasks independently.
Required Qualifications
- Associate degree or higher
- Proficient in Google Office Suite
- Strong attention to detail, problem-solving and analytical skills
- Minimum 1 year of customer service experience (remote or in-office)
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work independently and manage multiple tasks simultaneously
Desired Qualifications
- Experience in the gig economy or familiarity with remote work is a plus
- Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, and Virginia are preferred
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