Driver Manager
On-siteJacksonville, Florida, United States
Job Summary
Directly supervise drivers, routes, and service to ensure highest quality customer service and safety while safely dispatching freight in accordance with company policy and federal guidelines. Conduct regular coaching on Key Performance Indicators including safety, performance, and equipment maintenance. Build strong relationships with the driver team through integrity and accountability, approve driver pay and bill of lading submissions, and respond to internal and external customer needs via emails, phone calls, and load recovery. Partner with planners and customer service to meet expectations, rework freight as needed, and address driver issues decisively. Maintain team retention and safety compliance while thinking critically in an ever-changing industry.
Required Qualifications
- Direct supervision of drivers, routes and service
- Integrity and accountability
- Knowledge of company policy and federal guidelines
- Coaching on Key Performance Indicators (KPIs) to include safety, performance and equipment maintenance
- Freight reworking and change communication management
- Email, phone call, tracking freight, and load recovery capabilities
- Driver team retention management
- Partnering with drivers, planners and customer service
- Approval of driver pay and driver bill of lading (BOL) submission
- Decisiveness and problem-solving for driver needs and issues
- Critical thinking in an ever changing industry
- Onsite availability in Jacksonville, Florida
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