Driver / Customer Service Representative - OH
On-siteFindlay, Ohio, United States
Job Summary
Deliver uniforms, mats, and linens to customers using an organized route sequence while maintaining a safe, courteous driving record and adhering to all traffic regulations. Manage inventory control and invoice all billable situations, process payments for C.O.D. accounts, and recover company property at every stop. Proactively prospect for new business by offering product evaluations and reviews to existing and potential clients. Maintain broad knowledge of all product lines, pricing, and policies while attending scheduled training and sales meetings. This role reports directly to a Route Supervisor, requiring daily performance in revenue growth and invoice management. Candidates must possess excellent people handling skills, a clean driving record, and the physical ability to lift 50-60 pounds repeatedly throughout the shift.
Required Qualifications
- Must be able to pass Ohio Department of Transportation physical
- Clean driving record
- Excellent driving record associated with the type of vehicles our company utilizes
- Physically able to perform the duties required to deliver our products and services
- Ability to lift / move 50-60 pounds of product repeatedly throughout shift
- Ability to climb stairs while carrying up to 60 pounds
- Ability to kneel, squat, reach above head and sit for long periods of time
- 3-5 years of customer service experience in a relatable industry
- Must garner a broad and specific knowledge of all product lines and services features and benefits
- Must be proficient with Microsoft products
- Ability to learn programs quickly
- Must maintain minimum percentages in areas of product revenue growth
- Must maintain 'customer good will'
- Detail oriented; attention to the details is a must
- Professional appearance and presentation required
- Must maintain your personal appearance in accordance with the company's dress code
- Must be able to effectively lead and coach others
- Must be able to handle customer questions and complaints as they occur
- Must keep Service Manager and Supervisor informed of any customer issues
- Must attend all company scheduled training and sales meetings
- Must be able to recover or charge for all company property at the time of stop service at any customer location
- Must be able to check oil and other fluids daily
- Must be able to inspect and document reporting of any and all defects or issues immediately
- Must be able to drive the delivery unit in a safe and courteous manor
- Must be able to obey all traffic regulations
- Must be able to deliver uniforms, mats, linens and our other products in an organized and efficient method
- Must be able to maintain inventory control of all goods
- Must be able to invoice for all billable situations
- Must be able to prospect for new business in existing customer locations
- Must be able to offer all of our products and services via evaluations or reviews
- Must be able to ask for the order
- Must be able to incorporate opportunities by generating leads when/where appropriate
- Must be able to cultivate new sales or service opportunities at both existing and potential prospects
- Must be able to develop an excellent knowledge of City Uniforms and Linen pricing, policies and procedures on all products and services
- Must be able to collect Payment on all C.O.D accounts
- Must be able to assist in collection of delinquent accounts
- Must be able to assist in the control of material investment expense
Desired Qualifications
- Bachelor's Degree is not required but is a plus
- Excellent people handling skills
- Years of previous experience in our industry or related service industry
- Excellent time management skills
- People handling
- Communications
- Organizational skills
- Must be able to effectively lead and coach others
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