Drive-Thru Director
$35,360–$39,520 year
On-site · San Antonio, Texas, United States
Job Summary
Lead and oversee all Drive-Thru operations to deliver fast, accurate, and guest-focused service at a Chick-fil-A restaurant. Drive performance in key metrics such as speed of service, order accuracy, guest experience, and sales. Develop, coach, and hold Drive-Thru leaders and team members accountable; create and maintain efficient systems for order taking, cash handling, and meal delivery; optimize traffic flow, positioning, and staffing to maximize throughput; ensure hospitality and food safety standards are consistently executed; monitor peak hours and implement strategies to improve efficiency and reduce bottlenecks; partner with the leadership team to align Drive-Thru operations with business goals; identify and develop future leaders within the Drive-Thru team; promote a positive, high-energy culture focused on teamwork and leadership development.
Required Qualifications
- Proven leadership experience in a fast-paced, high-volume environment
- Strong ability to lead, coach, and develop teams
- Excellent communication, decision-making, and problem-solving skills
- Highly organized with strong attention to detail
- Results-driven with a focus on speed, accuracy, and guest experience
- Ability to multitask and perform well under pressure
- Flexible availability, including mornings, evenings, and weekends
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