DPS Customer Care Representative
On-siteNashville, Tennessee, United States
Nashville, Tennessee, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Receive and track all incoming jobs from portals and clients, verifying correct information for operations. Quote outsourced work and manage communication with third-party vendors to secure the highest quality print at the best prices. Work directly with internal and external customers to translate requirements to the Operations Manager and ensure jobs reach completion. Answer incoming phone calls and emails in a timely, professional manner while providing great customer service via phone, email, and in-person. Liaise between sales and vendors to drive sales volume. Occasional weekend or evening work may be required.
Required Qualifications
- High school diploma
- Some college education
- Must be able to lift up to 25 lbs
- Must be available for occasional weekend or evening work
- Must be able to travel locally to meet client needs
- Must be able to answer incoming phone calls and emails in a timely and professional manner
- Must be able to provide great customer service via phone, email, and in-person to internal and external customers
- Must be able to work as a liaison between sales and vendors
- Must be able to process order entry of jobs from portals and clients
- Must be able to quote outsourced jobs
- Must be able to work with third party vendors
- Must be able to ensure correct information is completed on paperwork
- Must be able to work with customers, both internal and external, to translate what they want to the DPS Operations Manager
Desired Qualifications
- Previous customer service or print experience helpful
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