Donor Services Specialist

Job Summary

Required Qualifications

• •Be extremely detail oriented, organized, thorough, and efficient.
• •Have a high work ethic and desire to help others on your team.
• •Thrive in an environment of over-the-top customer service by being highly relational and consistently empathetic.
• •Truly desire to pick up the phone and take inbound as well as make outbound calls to donors.
• •Be comfortable and satisfied, sitting 6+ hours a day.
• •Be flexible moving between computer and manual processes.
• •Be social, relational, caring, with others, but able to balance that with getting to the work at hand.
• •Can identify potential capacity in a donor for increased engagement opportunities.
• •Have excellent verbal and written skills (ability to write in our brand voice).
• •Be donor passionate, donor centric
• •Bachelor's Degree, or combination of education/training with relevant experience.
• •Minimum 2 years of customer service, administrative support, or donor-facing experience preferred.
• •Experience with CRM or database systems highly desirable.
• •Strong organizational abilities, with the capacity to manage multiple priorities.
• •Demonstrated ability to maintain accuracy and attention to detail in processing information, managing records, and completing tasks in a fast-paced environment.
• •Ability to work independently while maintaining alignment with team goals and protocols.
• •Sound judgment in handling confidential information and discerning sensitive donor matters.
• •Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships.
• •Demonstrated ability to represent Ministry professionally and maintain listener confidentiality.

Desired Qualifications

• •Be experienced in MS Office Products and ability to quickly learn new systems.