Donor Services Coordinator (Nights)
$49,546–$49,546 year
HybridKansas City, Missouri, United States
Job Summary
Conduct donor family conversations during grief, review medical records, and complete eligibility questionnaires. Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations. Work independently and as a team to make critical decisions and solve problems relating to donation criteria. This role requires excellent verbal communication, active listening, and strong technical skills in Microsoft software and database management. Candidates should have customer service, social work, or healthcare experience. The position offers a hybrid schedule with rotating night shifts from 6:00 p.m. to 6:00 a.m., including paid wellness breaks and great benefits.
Required Qualifications
- Excellent verbal communication skills
- Active listening skills
- Empathetic by nature
- Strong technical skills, including Microsoft software, database management, and/or phone systems
- Ability to multitask
- Ability to adapt
- Ability to manage shifting priorities
- Must be available for rotating 2–3 days off every other weekend
- Must be available for night shifts (6:00 p.m. – 6:00 a.m.)
- Must be available for Saturday, Sunday, Monday, Tuesday, Wednesday, and Thursday shifts
- Must be available for Friday shifts
- Must be available for holiday coverage
- Must not require current or future sponsorship for employment authorization
Desired Qualifications
- Customer service experience
- Social work experience
- Insurance claims experience
- Healthcare industry experience
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