Donor Services Administrator
$53,000–$53,000 year
On-siteCalgary, Alberta, Canada
Calgary, Alberta, CanadaOn-siteFull Time$53,000–$53,000 yearMedium
Full TimeMedium
Job Summary
Manage the Raisers Edge NXT database and third-party fundraising platforms, conducting monthly reconciliations and leading annual audits to ensure data accuracy and CRA compliance. Develop performance reporting tools, analyze donor pipelines, and generate segmentation reports to support fundraising strategies. Collaborate with the Fund Development team on mail-outs, in-kind gift requests, and donor communications while maintaining data dictionaries and governance documentation. Review workflows to implement process improvements and train staff on efficiency techniques.
Required Qualifications
- Knowledge of eTapestry and Raiser's Edge NXT CRM database management experience
- High degree of proficiency in the use of databases, project management tools, and data analytic tools
- Proficiency in Microsoft Office and Google Suite
- Ability to work well in both an independent capacity and in a team environment
- Organized, detail-oriented, and highly deadline-driven
- Completion of a Police Information Check and an Intervention Record Check upon hire and as requested
- Instills Trust
- Consumer Focus
- Communicates Effectively
- Situational Adaptability
- Ensures Accountability
Desired Qualifications
- Degree/Diploma from a relevant post-secondary program
- Prospecting research experience
- Pipeline creation and management
- Proven excellent writing and verbal communication skills
- Familiarity with knowledge APIs and self-serve automation tools
- Experience with relational database and object-oriented programming languages
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