Donor Relations Specialist - Family First
HybridTampa, Florida, United States
Job Summary
Manage a portfolio of base-level donors with a focus on retention and relationship-building by executing appeals, donor segmentation, and campaign coordination. Conduct proactive, personalized outreach through phone calls, texts, emails, video meetings, and handwritten notes to cultivate supporters and move them toward deeper engagement. Identify new donor prospects, assess upgrade potential, and analyze donor data to monitor retention, reactivation, and giving trends. Partner with the Events Team to support fundraising events and accurately document all interactions in HubSpot. Track and report on key performance indicators including touchpoints, donor upgrades, and annual fund revenue growth.
Required Qualifications
- Bachelor's degree in nonprofit management, communications, business, or a related field
- 1–3 years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
- Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
- Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
- Organized and detail-oriented, with comfort working toward defined metrics and goals
- Alignment with Family First's mission and values
- Experience with HubSpot or a similar CRM platform
- Familiarity with fundraising strategies, donor stewardship, or moves management
- Ability to travel occasionally for donor meetings or events
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.