Donor Care Technician

Greet donors and guests by opening doors, welcoming visitors, and identifying patrons by name to foster rapport. Assess donor eligibility through computer verification, medical history screening, and physical assessments while providing educational materials. Perform donor health history and physical assessments, select proper collection materials, and escort donors through the collection process for handoff to the collections team. Maintain storefront cleanliness and inspect night cleaning duties, ensuring areas remain inviting and debris-free during operational hours. Communicate organizational values, engage donors in conversation, and report observations or donor dissatisfaction to management immediately. Perform reception and telephone duties, stock the donor screening room, and support blood drives and special events as assigned.