Donation Communication Specialist I

Job Summary

Required Qualifications

• •Working knowledge of medical terminology
• •Ability to stay focused in an environment that has constant activity
• •Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all MORA partners and Donor Families
• •Excellent verbal and written communication skills
• •Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
• •Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education)
• •Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
• •Basic computer and Microsoft Office skills, including the ability to simultaneously: manage multiple electronic chat conversations and referrals
• •Ability to input data into a computer accurately and quickly while talking on the phone, performed repeatedly and frequently during scheduled shifts
• •Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines
• •Ability to work collaboratively and respectfully with internal stakeholders and partner organizations
• •Ability to function in a normal office environment
• •Ability to remain stationary for extended periods
• •Ability to work outside normal business hours, including weekend and holidays rotations
• •Ability to work 12-hour shifts
• •Ability to hear, comprehend clinical information, and speak clearly to document and convey information accurately
• •Ability to wear an approved headset for the duration of scheduled shifts
• •Ability to cope with highly charged emotional people and situations and work quickly and accurately, within limited timeframes

Desired Qualifications

• •Nursing experience