Domestic Violence Case Manager
$45,843–$53,685 year
On-siteBuffalo, New York, United States
Job Summary
Provide crisis intervention, case management, advocacy, and follow-up services to survivors of domestic and family violence. Deliver personal and criminal justice advocacy and accompaniment during presentations at Erie County emergency departments, police precincts, and court proceedings. Facilitate linkages between law enforcement, the district attorney's office, and community-based agencies. Maintain accurate records, manage multiple tasks in a rapidly changing environment, and collaborate diplomatically with partners while adhering to ethical boundaries. Monday through Friday schedule with some evening and weekend hours as needed, plus required on-call responsibilities. Full-time, 40-hour week at Crisis Services, Erie County's Rape Crisis Center.
Required Qualifications
- Bachelor's Degree or Master's degree from an accredited college and/or university in human services, public health, social work or related field, or equivalent experience
- A minimum of 6 months' relevant work experience preferably providing direct services in domestic/family violence response and/or prevention work
- Demonstrated knowledge of domestic violence dynamics and effects, public awareness and crisis intervention services
- Clear and calm judgment centered on survivors and ability to maintain ethical boundaries with clients
- Skilled in strategic and diplomatic collaboration
- Knowledge of practices and principles of empowerment
- A high degree of compassion, discretion and understanding for clients
- Ability to work independently, in an organized fashion, maintaining attention to detail and accurate records
- Ability to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environment
- A valid NYS driver's license with a clean driving record and access to reliable automobile
- Some evening and/or weekend hours, as needed, and required on-call responsibilities
Desired Qualifications
- relevant work experience preferably providing direct services in domestic/family violence response and/or prevention work
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