Domestic Scheduling Case Manager
$52,000–$52,000 year
Remote
RemoteFull Time$52,000–$52,000 yearMedium
Full TimeMedium
Job Summary
Respond to client inquiries via email and phone, monitoring designated folders for complex requests and ensuring prompt resolution of same-day issues. Enter detailed data into Reporter Base software, reserve conference rooms, and coordinate with the Calendar department to assign resources. Send confirmations and job updates, perform quality control checks on team work, and facilitate electronic exhibit sharing for remote depositions. Document standing orders and case files while communicating critical details across departments. This fully remote role requires a M–F, 3pm–11pm ET schedule following a 2–3 month training period.
Required Qualifications
- U.S. business hours availability
- M–F, 9am–5pm ET for approximately 2–3 months
- M-F, 3pm–11pm ET schedule
- Non-negotiable schedule commitment
- Impeccable customer service
- Poise and professionalism
- Attention to detail
- Ability to communicate effectively and thoroughly
- Problem-solving skills
- Positive, can-do attitude
- Ability to respond to client questions and service requests via email and phone
- Ability to monitor Scheduling email folder throughout shift
- Ability to pay specific attention to correspondence from clients designated as case managed
- Ability to identify complex requests as determined by internal standards
- Ability to prompt resolution of same-day job issues
- Ability to enter data into database software (Reporter Base) with extreme detail
- Ability to reserve conference rooms and meeting locations for clients
- Ability to work with the Calendar department to assign and rearrange resources
- Ability to send confirmations and job updates to clients and resources via email
- Ability to communicate clearly to ensure correct services requested by clients are delivered
- Ability to perform quality control checks on the work of team members
- Ability to communicate important case and job details to other departments and within the Scheduling department
- Ability to assist in training other colleagues
- Ability to act as a resource for other team members to go to with questions and problems
- Ability to document case and/or firm standing orders in database
- Ability to save all standing order forms and case orders to case file
- Ability to facilitate electronic exhibit sharing for clients and resources on remote/virtual depositions
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