Domestic Operations Agent (5943)
$45,000–$60,000 year
On-site · Cincinnati, Ohio, United States or Hebron, Kentucky, United States
Job Summary
Manage domestic freight forwarding operations, including alerting and routing via internet tools, and updating transportation software systems. Price domestic, air, ground, LTL, and FTL shipments competitively and accurately. Handle shipments with meticulous attention to detail and adherence to standard operating procedures. Serve as an integral part of operations, supporting freight movement for a wide variety of U.S.-based customers. Proactively identify potential and existing service failures and communicate issues to management in a timely and effective manner. Conduct shipment follow-up, including obtaining piece counts, weights, and dimensions from agents and updating transportation software accordingly. Negotiate aggressively with carriers and partners to obtain special rates or spot quotes. Obtain vendor charges and audit them for accuracy and legitimacy.
Required Qualifications
- 3+ years of experience in a relevant, fast-paced operations environment
- Minimum 3 years of freight forwarding-specific experience
- Strong problem-solving skills
- Attention to detail
- High level of organizational skills
- Ability to manage multiple priorities
- Ability to follow standard operating procedures
Desired Qualifications
- 3+ years of domestic freight forwarding experience
- strong problem-solving skills
- attention to detail
- organizational skills
- ability to manage multiple priorities
- experience with transportation tracking software
- MS Office proficiency (Outlook, Excel, Word)
- team collaboration
- customer service orientation
- negotiation skills with carriers
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.