Domestic Agent I
On-siteKansas City, Missouri, United States
Job Summary
Quote domestic freight shipments moving via air/ground daily, tracking and tracing overhead cargo to route accordingly. Communicate proactively with clients regarding shipment status and coordinate with vendors on dispatch, routing, and rates. Route freight across multiple transportation modes based on client requests and assist local sales offices with air/ground freight issues. Manage daily on-time and defect codes, carrier re-weights, and insure all masters rated. Ensure paperwork, labeling, and scanning accuracy for high-value, date/time-specific shipments while processing monthly inventory. Compile customer-specific KPI reports weekly or monthly as needed.
Required Qualifications
- High school diploma or equivalent
- 0-3 Years Freight Forwarding experience
- Basic math & geography skills
- Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals
- Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings
- Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
- Basic to intermediate experience using MS Office
- Basic knowledge or ability to learn regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage
- Basic knowledge of IATA and TSA regulations
- Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements
- Time management skills to meet customer deadlines in a fast-paced, high-volume work environment
Desired Qualifications
- 3 -5 years Freight Forwarding experience
- SAP, AS400 experience
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