Docusign Administrator II
$30,000–$30,000 year
On-siteMiami, Florida, United States
Job Summary
Manage user account provisioning, permissions, and routine envelope support for Lennar's Legal and Business teams, ensuring fast access to signing workflows. Create, modify, and support DocuSign user accounts including Sender, Admin, and Help Desk roles while processing permission changes and federated ID resets. Locate envelopes by sender or recipient name, review audit trails from Salesforce and DocuSign, and resolve signing group errors or ownership transfers. Partner with the DocuSign Dev team to escalate configuration issues and coordinate with the Business Helpdesk on login errors. Requires 1–3 years of systems administration experience and working knowledge of DocuSign or a comparable platform.
Required Qualifications
- 1–3 years of experience in systems administration, IT support, or business application/help desk support
- Working knowledge of DocuSign or a comparable e-signature platform
- Strong attention to detail
- Comfort managing a high volume of ticket-based requests
- Clear, professional written communication
- Ability to follow documented procedures precisely
- Ability to flag edge cases appropriately
Desired Qualifications
- Experience supporting DocuSign in a Salesforce-integrated environment
- Familiarity with ServiceNow or a similar ITSM ticketing platform
- Exposure to real estate, legal operations, procurement, or another regulated industry
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