Documentation Specialist - 19847
$16,800–$21,600 year
Remote · Philippines or South Africa
Job Summary
Documentation Specialist responsible for securing medical documentation, physician signatures, and patient records to support patient onboarding and care. Key duties include obtaining required documentation from physician offices, following up on outstanding requests, building productive relationships with medical office staff and gatekeepers, navigating complex documentation processes while maintaining accuracy and compliance, tracking documentation status, escalating delays when needed, and collaborating with intake, insurance verification, billing, and onboarding teams. Requires healthcare documentation experience, strong English communication, ability to engage with medical professionals, high emotional intelligence, strong organizational and follow-up skills, and comfort working in a fast-paced, process-driven environment. Remote role with US business hours overlap. Locations include South Africa and the Philippines with remote work options.
Required Qualifications
- Previous healthcare documentation experience is required
- Experience with medical records or physician documentation
- Experience with insurance verification, prior authorizations, or healthcare administration
- Strong verbal and written English communication
- Excellent phone presence and confidence speaking with medical professionals
- High emotional intelligence and relationship-building abilities
- Strong organizational and follow-up skills
- Ability to manage multiple requests simultaneously
- Experience working remotely with U.S.-based teams
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