Document Production Workflow Coordinator (Mon-Fri 8a-5p)
$39,499–$55,307 year
Hybrid · Columbus, Ohio, United States
Job Summary
Document Production Workflow Coordinator coordinates high-volume document production and workflow across shifts; trains and leads team members on proofreading, formatting, and quality assurance, ensuring proper corrections, consistency with client standards, and timely delivery. Requires advanced software aptitude, strong attention to detail, and ability to manage multiple projects while meeting deadlines. Responsible for intake of client work requests, prioritizing tasks, mentoring junior staff, communicating with managers/clients, and upholding formatting standards and professional conduct. Strong collaboration with cross-functional teams and ability to troubleshoot document production processes within a fast-paced environment.
Required Qualifications
- Bachelor’s degree or equivalent with years of experience (substitution allowed)
- Minimum of 3 years prior office experience, proofreading, word processing or document production experience
- Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software
- MS Office (Word, Excel, PowerPoint) certification desired
- Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
- Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
- Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
- Ability to work in a fast-paced, deadline driven team environment
- Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
- Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Desired Qualifications
- Bachelor’s degree or equivalent
- Minimum of 3 years prior office experience
- Advanced knowledge of Microsoft Office suite
- MS Office certification desired
- Advanced document production and proofreading procedures
- Attention to detail with emphasis on accuracy and quality
- Excellent verbal and written communication and interpersonal skills
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