Document Production Associate (Mon-Fri, 1-10p)

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• •Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• •Familiar with other software programs for editing and/or creating documents
• •Strong attention to detail; able to work on multiple projects simultaneously
• •Must have good organizational skills
• •Must be able to meet deadlines and complete all projects in a timely manner
• •Ability to handle sensitive and/or confidential documents and information
• •Able to exercise good judgment to make decisions that conform to business needs and policy
• •Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• •Ability to maintain professional composure when working with immediate deadlines
• •Ability to work both independently and collaboratively as part of a team
• •Ability to work in a fast paced environment
• •Ability to communicate professionally both verbally and in writing
• •Must be self-motivated with a positive attitude
• •Proven customer service skills are required in order to create, maintain and enhance customer relationships
• •Must complete a pre-employment background and drug screen

Desired Qualifications

• •Must be able to utilize appropriate logs and/or tracking software for all document production work
• •Must be able to thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• •Must be able to perform work in document production, proofreading, intake and workflow coordination functions, as needed
• •Must be able to use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• •Must be able to demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• •Must be able to communicate with team members, lead, supervisor or client on job or deadline concerns
• •Must be able to help to foster a proactive environment of continuous service enhancement and relationship building with the client
• •Must be able to perform quality assurance on work, as requested
• •Must be able to adhere to Williams Lea Tag policies, in addition to client policies
• •Must be able to use equipment and supplies in a cost efficient manner