Document Management Center Manager
On-siteWest Des Moines, Iowa, United States
Job Summary
Lead the day-to-day operations of the Document Management Center team to ensure accurate transaction processing and efficient document workflows within service level expectations. Establish clear performance expectations, coach team members, and drive accountability while partnering with IT, Product, and vendors to implement technology solutions that improve operational efficiency. Serve as the business owner for document management systems, analyzing operational data to identify automation opportunities and eliminate manual processes. Participate in technology roadmap planning, business requirement development, user acceptance testing, and production validation for new system enhancements. Monitor operational metrics, service levels, and capacity planning to drive informed business decisions while managing complex escalations and cross-functional initiatives.
Required Qualifications
- Bachelor's degree or equivalent experience
- 3+ years of operations leadership experience
- 2 years of people leadership
- Experience leading business process improvement and technology-enabled transformation initiatives
- Working knowledge of document management systems, workflow platforms, or intelligent document processing solutions
- Experience partnering with IT organizations on system implementations, integrations, and software development initiatives
- Ability to translate business needs into functional requirements and effectively communicate with both technical and non-technical stakeholders
- Experience with business analysis, user acceptance testing, and change management
- Strong analytical skills with experience utilizing operational metrics, reporting tools, and dashboards to support decision-making
- Proven ability to lead cross-functional projects and influence stakeholders without direct authority
- Excellent verbal, written, presentation, and executive communication skills
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