Document Configuration Analyst
$30,000–$30,000 year
HybridLiverpool, England, United Kingdom
Job Summary
Develop, customize, and maintain document templates and communication workflows using Kofax Communications Manager to enhance operational efficiency. Configure dynamic templates for policy documents, claims correspondence, and billing statements, then conduct testing to ensure accuracy, formatting consistency, and regulatory compliance. Work closely with stakeholders to gather requirements, collaborate with IT teams to integrate platforms with core insurance systems, and identify opportunities to improve automation within the insurance communication lifecycle. Maintain detailed configuration documentation and provide training to end users on KCM functionalities.
Required Qualifications
- Proven experience in document configuration, automation, or content management
- Hands-on experience with Kofax Communications Manager (KCM) or similar document automation tools
- Proficiency in document template design, scripting, and rules-based document generation
- Knowledge of HTML, JavaScript, or other scripting languages used for document automation
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Detail-oriented with a focus on accuracy and compliance
- Ability to work independently and collaboratively in a fast-paced environment
- At least one year remaining on a Graduate or Post-Study Work visa
- Must be able to complete DBS and financial checks
Desired Qualifications
- Experience working with APIs and system integrations
- Familiarity with insurance systems (e.g., Transactor, Schemeserve, ICE, Acturis, SSP or other policy/claims management platforms)
- Experience in the insurance sector
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