Document & Business Solutions (DBS) Korea Operation Specialist
On-site · Seoul, Seoul, South Korea
Job Summary
Operate mailroom and production support for Document & Business Solutions (DBS) Korea, managing mail and shipments to meet SLAs and quality standards. Responsibilities include front-line mailroom support, scanning and distributing mail, tracking and recording incoming/outgoing mail and packages, processing outgoing shipments with couriers, handling administrative tasks (reporting, invoices, analytics), maintaining mailroom equipment, inventory management of assets and office supplies, coordinating device maintenance and troubleshooting printers/lockers, identifying and escalating non-compliant activities, assisting with training of new staff, performing messenger duties for secure document delivery, and supporting the team with additional operational tasks and special projects. Requires strong customer service, organizational skills, ability to multitask, proficiency in Microsoft Office, comfort with mailroom systems, fluent Korean and intermediate English, and the ability to work in Seoul, Korea across production environments.
Required Qualifications
- Good customer service skills with the ability to interact positively with employees and external partners
- Strong organizational and time management skills
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
- Experience in administrative work
- Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook)
- Comfortable with basic business technology and mailroom systems
- Good verbal and written communication skills in Korean
- Intermediate proficiency in English, both verbal
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