Doctor's Technician
On-siteAmarillo, Texas, United States
Job Summary
Greet patients and customers upon entry, identify their needs, and facilitate sales by gathering necessary information. Foster a strong partnership between the retail and clinical services teams by scheduling appointments, entering patient history, and completing pre-tests including tonometry and visual acuity assessments. Assist with complaint resolution, ensure brand standards through basic housekeeping, and execute simple repairs such as assembling lenses and edge-stocking frames to expedite delivery. Maintain 100% compliance with delivery time commitments and notify management of equipment malfunctions or order discrepancies.
Required Qualifications
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to implement active listening, build rapport, and empathize with patients
- Proactive problem solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit while building respectful and cordial relationships with team and patients
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Passion for customer satisfaction and positive demeanor
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.