Doctor's Technician

Conduct diagnostic pre-testing, digital refraction, and contact lens care under physician supervision while maintaining accurate patient history and personal information. Greet patients, identify needs, and facilitate sales by providing promotions and gathering necessary information to ensure an exceptional customer experience. Schedule and confirm appointments, resolve patient complaints, and execute simple repairs such as assembling lenses into frames and edge stock lenses to expedite delivery. Collaborate with the retail team to foster strong partnerships, maintain brand standards in the lab area, and ensure all clinical and operational metrics are met. Maintain patient records confidentially in accordance with HIPAA requirements and complete required computer-based learning to enhance overall patient experience.