Doctor's Technician

Job Summary

Required Qualifications

• •1+ year of experience delivering outstanding customer service to patients and/or customers
• •The ability to multitask, prioritize and be flexible with changing business needs in a team environment
• •The skills necessary to communicate effectively with a diverse group of people
• •An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• •Knowledgeable about Microsoft Suite 365
• •Schedule flexibility
• •Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group
• •Communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store
• •Seek opportunities to enhance the patient's clinical experience
• •Satisfy all the Physician Eyecare group criteria to ensure proper clinical care
• •Learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary, with supervision from the PEG doctors
• •Provide proper insertion and removal of contact lenses for new and existing contact lens wearers
• •Communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time
• •Ensure accuracy of patient history and personal information in the system
• •Achieve daily/weekly/monthly/quarterly PEG desired goals
• •Prompt and proper completion of outside referrals
• •Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives
• •Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available
• •Answer customers' inquiries and gather necessary information to facilitate sales
• •Foster a strong partnership between the retail team and professional services
• •Schedule and confirm appointments
• •Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met
• •Ensure brand standards by performing basic housekeeping duties when necessary
• •Maintain patient records confidential and secure in accordance with HIPAA requirements
• •Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time
• •Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc
• •Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance

Desired Qualifications

• •Optical experience is a plus
• •Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company